Customer Service Call Center Agent - Clinical Laboratory (Semarang)

Join Infomedia Nusantara as a Call Center Agent for our clinical laboratory services in Semarang! In this dynamic role, you will serve as the first point of contact for customers seeking information about our laboratory products and services. You will handle customer inquiries, complaints, and requests with professionalism and empathy, ensuring a high level of customer satisfaction. This is an excellent opportunity to grow your career in the healthcare sector while providing excellent customer service.

At Infomedia Nusantara, we are committed to delivering high-quality laboratory services to our clients. Our team is dedicated to providing exceptional customer support, and we believe that our Call Center Agents play a crucial role in achieving this goal. In this role, you will use our customer relationship management (CRM) system to track customer interactions and ensure that all customer needs are met. You will also work closely with our sales and marketing teams to promote our products and services.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries and provide information about our laboratory products and services
• Handle customer complaints and resolve issues in a timely and professional manner
• Process customer orders and ensure accurate order fulfillment
• Use our CRM system to track customer interactions and maintain a database of customer information
• Work closely with our sales and marketing teams to promote our products and services
• Provide excellent customer service and ensure a high level of customer satisfaction
• Adhere to company policies and procedures, including confidentiality and data security
• Participate in team meetings and training sessions to improve your skills and knowledge

🎓 Kualifikasi & Syarat

• High school diploma or equivalent
• Minimum 1 year of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficiency in using CRM software, such as Salesforce or HubSpot
• Ability to work in a fast-paced environment and meet tight deadlines
• Familiarity with the healthcare industry and laboratory services is a plus
• Ability to work independently and as part of a team

🛠️ Keahlian

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