Luxury Resort Front Office Manager - Bangka Belitung

Join Nirvana Resorts & Villas, a premier 5-star luxury resort in the breathtaking Bangka Belitung archipelago, as our Front Office Manager. In this pivotal role, you will lead our front desk team to deliver exceptional guest experiences, ensuring seamless operations and maintaining the resort's high standards. With your strategic vision and operational expertise, you will drive efficiency and innovation in our front office, setting the tone for our guests' stay.

Nirvana Resorts & Villas is not just a resort; it's a destination where luxury meets nature. Situated in the heart of Pangkalpinang, our resort offers a unique blend of modern amenities and traditional charm. As our Front Office Manager, you will be at the forefront of delivering personalized service, managing reservations, and coordinating with various departments to ensure a memorable stay for our guests.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise the front desk team, ensuring high levels of guest satisfaction and service excellence.
• Handle guest check-ins and check-outs, including room assignments and billing.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Manage reservations and bookings, utilizing tools like PMS (Property Management System) and CRM software.
• Oversee the front office budget and ensure efficient use of resources.
• Maintain accurate and up-to-date guest records and documentation.
• Implement and enforce resort policies and procedures to ensure compliance and consistency.
• Provide exceptional customer service and resolve guest concerns promptly and professionally.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in front office management in a luxury resort or similar high-end hospitality setting.
• Proven track record of managing front desk operations and ensuring high guest satisfaction.
• Strong knowledge of PMS (Property Management System) and CRM software, such as Opera, Siriuss, or similar.
• Excellent communication, interpersonal, and leadership skills.
• Fluent in English, as it is the primary language of communication in the resort.
• Ability to work under pressure and meet tight deadlines.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

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